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Customer Story

Heritage Bank

Heritage Bank chose Assure MIMIX HA for AIX because of its ability to restore critical UniVerse platform to any point in time

Heritage Bank provides online processing services for its 59 Branches and Community Branches, 71 Mini Branches and 24/7 services including Online and Phone Banking. Given the importance to honor its People First culture, Heritage strives to provide the highest system availability possible for its members.

According to the bank’s General Manager of Results Technology and Payment Systems, “Heritage chose Assure MIMIX HA for AIX because it provides us with the ability to restore UniVerse to any point in time, in the event of an unexpected interruption, as well as to recover lost or damaged files in a timely manner.”

Heritage’s existing production host system hardware had reached the end of its useful life, plus upgrades to AIX and the UniVerse software were required. Backup times were extending and due to limitations within UniVerse, Heritage needed an enhanced recovery and downtime management solution.

In addition to meeting high service level requirements, a range of challenges needed to be addressed. Put simply, all member account information must be completely protected and readily available at all times. Any interruption or loss of this important data could be disastrous.

Heritage Bank Limited uses Rocket Software’s UniVerse platform, which provides them with an efficient member processing system that effectively supports diverse service offerings by integrating customizable core functionality with an extensive suite of complementary products and services.

John Williams, General Manager Technology and Payment Systems, knew that Heritage needed a replication solution that could provide a rapid restoration of all services in case of a failure of the primary host system or the loss of the data center.

Assure MIMIX HA for AIX protects data and applications by replicating changes in real time to a second AIX environment. Assure MIMIX HA for AIX allows rapid recovery of one or many deleted or corrupted transactions, no matter whether they were lost through user error, malicious activity, software corruption, security breach or virus attack. Best of all, Assure MIMIX HA for AIX includes the ability to recover data from a chosen point-in-time.